Shop Policy
Thank you for visiting and purchasing my shop products. The cookie cutters in my shop are mainly designed for my cookies. Because they are people interested, that's the reason I am putting them in my shop. Unlike other cookie cutter shop, my cutter range is small and I don't do custom order. Thank you for your understanding and support my small business. Appreciate very much.
Processing Time
Processing time is 1-2 business days depending the amount order received. If you order over weekend, it will ship on Monday (but please take note if it is holiday, it will shipped next business day). If you order during weekday, your order will ship next 1-2 business day. I will try ship as soon as possible when your order done printing. An email notification will be sent once it is ready to ship. So, please check your email for the tracking info.
Shipping Time
Estimated shipping time within North America is 1-5 business days after your order processed and ready to ship. Tracking info will be sent to your email. Follow the shipping carrier info to track your package.
Note: Free shipping will ship using USPS First Class by default. USPS Priority Mail will be used only when the weight is higher.
Care Instructions
Cookie cutters are 3D printed cutters. Hand wash only in lukewarm soapy water. They are NOT dishwasher safe. Keep them away from heat.
Refund/Replacement Policy
Cookie Cutter
Cookie cutter is made to order. Order cancellation can be made only within 2 hours after order placed and can fully refund.
In case you received damage/broken items due to transportation damage by postal service OR missing items/package, email to us at cookiesartbyshirlyn@gmail.com and provide picture proof of damaged items within 48 hours. We will either refund/replace your order.
Please read the care instruction before your purchase. Contact us to discuss your issue, we will try to compensate your damage if you have valid reason. We have rights to reject compensation request with our strict policy. This may no refund/replacement.
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Digital Product/Online Classes
Sales is final and non-refundable regardless any circumstances.